Morton Williams Wines

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Overview

  • +1 646-410-2587
  • www.madisonavewine.com
  • 1219 Madison Ave, New York, NY 10128, USA
  • Hours

    Monday 11:00 AM - 8:00 PM

    Tuesday 11:00 AM - 8:00 PM

    Wednesday 11:00 AM - 8:00 PM

    Thursday 11:00 AM - 8:00 PM

    Friday 11:00 AM - 8:00 PM

    Saturday 11:00 AM - 8:00 PM

    Sunday 12:00 AM - 8:00 PM

Morton Williams Wines Introduce

Looking for a "liquor store near me" in the Upper East Side area of New York City? Morton Williams Wines is located at 1219 Madison Ave, New York, NY 10128. Based on customer reviews, this store offers a generally positive environment with knowledgeable staff, but there have been instances of negative customer service.

One customer who visited to explore the wine selection found the store to be "very well stocked" and "clean." They were assisted by a staff member named Ray, whose real name is reportedly Rainel. This "taller larger gentleman" was described as a "bundle of joy" and very helpful, even providing recommendations for other brands the customer hadn't considered. The customer was pleased with the service, purchased both a recommended wine and one they originally intended to buy, and indicated they would return.

However, another customer had a negative experience on their second visit when trying to purchase Grüner Veltliner. They reported being asked for ID solely because they pronounced the German name with a German accent, which they complied with politely. Subsequently, they were charged for an extra bag that was never provided. The cashier allegedly stared at them while they packed their purchase in their own cotton tote, seemingly aware that they had been charged for a missing bag. The customer only realized they were overcharged after leaving the store and returned to complain. The same cashier reportedly acted as if nothing had happened and simply advised the customer to always check their receipts before leaving any store in NYC.

The provided reviews offer mixed feedback. Morton Williams Wines is described as well-stocked and clean, with at least one very helpful and knowledgeable staff member. However, there is also a concerning report of potentially discriminatory ID checking based on pronunciation and a subsequent issue with being overcharged for a missing item and receiving an unhelpful response from the cashier. No information about the store's full range of services, other features, or any promotional information is available from these reviews.

For inquiries about their current inventory or any other information, you can contact Morton Williams Wines at (646) 410-2587 or their mobile number +1 646-410-2587. Customers should be aware of both the positive reports of helpful staff and the negative report regarding customer service issues at the checkout.

If you are a local resident of Taiwan searching for a liquor store while visiting or residing in the Upper East Side of New York, Morton Williams Wines is a local option that appears to have a good selection in a clean environment and at least one staff member who is very knowledgeable and helpful with recommendations. However, there is also a concerning report of a customer being asked for ID based on their pronunciation of a wine name and being improperly charged for a shopping bag. We recommend being mindful of these mixed experiences if you choose to visit this store and always checking your receipt carefully before leaving. Contacting the store directly for information on their offerings might also be a good idea.

Location

Reviews

  • Feb 11, 2023

    I went there to check some wines out. Being fairly knowledgeable about wines i wasn't sure if store employees will know about it. I was helped by Ray or Rainel as is his real name, a taller larger gentleman who was a bundle of joy. He even explained a few other brands i haven't consider. I ended up purchasing one wine that he recommended and one that i wanted. Store is very well stocked, clean and i will be back.

  • Oct 23, 2022

    The second time when I wanted to buy the Grüner Veltliner there has turned out to be the last time ever. First, only because I spelled this German name with a German accent, I was asked to show my ID what I politely did. Subsequently, I was charged for an extra bag that was never given to me. The cashier simply blatantly stared at me while I was packing the wine in my cotton tote being unaware of the fact of being charged for a bag that had never been offered to me in the first place. I realized being overcharged only upon leaving the store! Hence, I came back to the store to complain about the situation. The same cashier acted as nothing happened and agreed to the fact that I should always control any receipt before leaving any store in NYC.

  • Mar 17, 2022

    Every time I go in here I find the staff so helpful. They aren’t able to carry too much because it’s a small store, but they know a ton about the things they do carry. It can feel a little pricey relative to other stores a few blocks away, but in my opinion it’s worth it for a more concierge experience. Would highly recommend!

  • Jun 22, 2022

    I had an interesting experience at this well stocked wine shop. The staff is quite knowledgeable to the point of being condescending. It's never pleasant when the help is haughtier than the clientele...

  • Jul 31, 2022

    Disgusting was doing Instacart and the worker Abraham basically accused me of stealing and wanted to look all in my phone and tell me police have been involved I only was doing Instacart for extra money for cruise I would never shop there my second order gonna make a complaint to Insta cart about this racist store

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