Oak & Steel Fine Wines and Spirits

Looking for a "liquor store near me" in the Midtown West area of New York City? Oak & Steel Fine Wines and Spirits is located at 171 W 57th St, New York, NY 10019. Based on customer reviews, this store appears to offer excellent customer service to some, while others have raised concerns about pricing and transaction accuracy.

One long-term customer shared a highly positive experience, stating that they and their wife have been patrons for a couple of years and find the "customer service is excellent." They appreciate that the staff "know us by name, have some of our favorite white wines in the chiller, and are always carrying a wide variety of brands." This reviewer also highlighted the staff's knowledge and ability to "recommend the perfect bottle for our taste and budget." Additionally, they noted the friendly atmosphere, mentioning that the staff are "so friendly with our dog Sprinkles-and generous with treats too!" They concluded by "highly recommend this store for both locals and out-of-towners!"

In contrast, another reviewer expressed a negative opinion, stating that the store is "overprice" and claiming that "you can actually get the same bottle cheaper a block away." This suggests that some customers may find the prices at Oak & Steel to be higher than those of nearby competitors.

Furthermore, this reviewer issued a specific warning: "carefull with the two mexican working the night shift they will charge your card twice if you dont be careful and pay attention to your transactions." This is a serious allegation of potential misconduct by specific staff members and advises customers to closely monitor their payment transactions.

The provided reviews present a stark contrast. While some customers praise the exceptional and personalized customer service, knowledge, and friendly atmosphere, particularly towards regular patrons and even their pets, another review raises significant concerns about potentially inflated prices and a serious accusation regarding transaction irregularities by specific staff members. No information about the store's environment or any specific promotional information is available from these reviews.

For inquiries, you can contact Oak & Steel Fine Wines and Spirits at (212) 262-7702 or their mobile number +1 212-262-7702. Potential customers should be aware of the contrasting feedback, with strong praise for customer service balanced against concerns about pricing and transaction accuracy, particularly during the night shift.

As a local resident of Taiwan currently in New York City, if you are searching for a wine and spirits store in the Midtown West area, Oak & Steel Fine Wines and Spirits on West 57th Street has received very different reviews. Some long-term customers rave about the excellent and personalized service, the knowledgeable staff, and the friendly atmosphere, even mentioning their dog being welcomed. However, another review claims the store is overpriced compared to nearby options and warns about potential double charges on your card by two Mexican employees working at night, advising customers to carefully check their transactions. Given this conflicting feedback, you might want to consider these points when deciding whether to shop here. If personalized service is a priority, it might be worth a visit, but it would also be wise to compare prices with other nearby stores and to carefully monitor your payment if you choose to shop at Oak & Steel, especially during evening hours. We recommend contacting them directly for the most current information on their offerings.