West Coast Wines & Liquor

Looking for a "liquor store near me" in the Upper East Side area of New York City? West Coast Wines & Liquor is located at 1440 Lexington Ave, New York, NY 10128. Based on customer reviews, experiences at this store seem to vary, with both positive and negative feedback regarding customer service.

One customer who visited the store based on reviews reported a negative initial experience. They stated that upon entering in the morning, they were not greeted by anyone, and no assistance was offered in finding items. They also felt they were being watched suspiciously by an employee sweeping the floor, raising concerns about potential racial profiling due to their dark skin. Despite finding a "nice selection of wines" and making a purchase, this customer indicated they would not return due to the lack of customer service.

In contrast, another reviewer praised "great customer service and knowledge." This customer had called a week prior to their visit to reserve a few bottles. Upon arrival, the bottles were taken from the sales floor for them. The customer understood that a reservation without a deposit might not be fully secure. Despite calling twice to confirm the reservation and change their arrival date, there was a risk the bottles might have been sold. However, the store had enough stock, and the customer appreciated the help and patience of a "Hispanic gentleman" who assisted them.

The provided reviews indicate a discrepancy in customer service experiences. Some customers may encounter a lack of engagement and potentially feel unfairly scrutinized, while others may receive great service and benefit from knowledgeable staff. The store is noted to have a nice selection of wines. There is also an indication that reservations may not be guaranteed without a deposit. No other information about the store's environment, other services, features, or any promotional information is available from these reviews.

For inquiries about their current inventory or policies on reservations, you can contact West Coast Wines & Liquor at (212) 534-5710 or their mobile number +1 212-534-5710. Customers should be aware of the mixed reports regarding customer service and the potential challenges with reserving specific items without a deposit.

If you are a local resident of Taiwan searching for a liquor store while visiting or residing in the Upper East Side of New York, West Coast Wines & Liquor is a local option that offers a nice selection of wines. However, customer experiences regarding service appear to be inconsistent, with some reporting poor or unwelcoming interactions, while others have praised the knowledge and helpfulness of the staff. If you need to reserve specific bottles, it may be wise to inquire about their policy on deposits to ensure your items are held. We recommend contacting the store directly for the most current information on their offerings and policies, and being prepared for potentially varied levels of customer service based on the available feedback.