Wine Castle is a wine and liquor store located at 1654 3rd Ave, New York, NY 10128, serving the local community. As a "liquor store near me" option, it provides a selection of wines and liquors for purchase. You can contact them at (212) 828-9300 or +1 212-828-9300.
Customer reviews for Wine Castle present a mixed experience. While some customers have reported positive interactions with the staff, others have encountered significant issues with their online ordering system and customer service.
One customer reported a negative experience with their online order, stating that the website had been malfunctioning for six months, despite them receiving a confirmation email. The store refused to honor the order, and the customer found the phone service to be unpleasant. This customer recommended an alternative store, Mr. Wright's, for delivery in the area.
Conversely, another customer praised the store for its good selection and helpful staff. They highlighted an instance where the staff assisted them with a wine opener and demonstrated knowledge of their stock, including recommendations.
Therefore, potential customers should be aware of the reported issues with the store's website and potential inconsistencies in customer service. While the store offers a good selection and some helpful staff, the online ordering system may not be reliable. Customers might want to consider ordering in person or by phone, but be prepared for potential service issues.
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