CVS - Drugstore in New York, NY

CVS

Overview

About

Location

Reviews

Overview

+1 212-216-9222
www.cvs.com
5 Pennsylvania Plaza, New York, NY 10001, USA
Hours Business hours are not available at the moment

CVS Introduce

CVS is a drugstore located at 5 Pennsylvania Plaza, New York, NY 10001, serving the local community. As a "drugstore near me" option, it provides pharmacy services and a variety of retail products. You can contact them at (212) 216-9222 or +1 212-216-9222.

Customer reviews for this CVS location present a mixed experience, with both positive and negative feedback regarding customer service and pharmacy operations.

One customer highlighted the exceptional service provided by an employee named Dona, praising her personal, friendly, and easy-to-work-with attitude. However, they also noted inconsistencies in service from other staff members, particularly younger cashiers who were perceived as absent-minded and uninterested. This customer also reported frequent stock shortages, particularly for specific items like diet caffeine-free coke.

In contrast, another customer reported a negative experience with the pharmacy techs. They described an incident where their father's medication, previously covered by insurance, was suddenly presented with a $500 charge. The customer alleged that the tech was unhelpful and dismissive, refusing to investigate the insurance coverage or provide assistance. This resulted in the customer's father being left without his life-saving medication.

Therefore, potential customers should be aware of the varying reports regarding customer service and pharmacy operations. While some staff members provide excellent service, others have been described as unhelpful or dismissive. The store may also experience stock shortages. Customers using the pharmacy should be prepared to advocate for their medication needs and ensure proper insurance coverage.

Location

Reviews

Mar 03, 2025

I want to make sure that Dona get's 5 stars for her personal, friendly and easy to work with attitude. Some of the other team members are helpful as well, but unfortunately some of the younger cashiers are so absent minded; they don't want to be there' and while this is NYC and this location is very transient; I am a regular; go there every day, and a small talk, would be nice. The sore very often does not have a lot of items, either because they place smaller orders or they run out of so quickly (example I can only drink diet caffeine free coke) and I doubt that there are that many people who are as limited on what sodas they can drink, yet it is very rare they have regularly in stock.
Mar 14, 2025

Terrible pharmacy techs. My dad’s medication which has been covered every month suddenly is 500 dollars, and the tech was trying to charge us. When we asked about the insurance coverage she just said I don’t know it’s not covered and gestured at us to leave. There was no one in line behind us. She could have resubmitted the claim or given us the insurance’s reason for denial so we had some direction. I doubt they even submitted the claim in the first place since they had no proof of the denial. But she didn’t want to do her job and now my dad is left without his lifesaving medication
Feb 24, 2025

Just wanted to give a special shout out to Barbie who helped me locate a certain candy my grand niece loves in record time! She was so professional, friendly and efficient as I was pressed for time. I hope she gets the recognition she deserves! Thank you Barbie!
Jan 18, 2025

TBF I needed assistance from Associates because I have to ring a bell and wait for someone to come open the cabinet as there is massive shoplifting going on all over..! I got what I wanted for the price that I wanted and then had so many digital coupons sent to me [i.e. 30% off 1 item, $5 off $20, etc, and, that they send every week or more available in the app that were valid for so many different products that I got huge discounts!
Nov 13, 2024

Great place for many conveniences needed when in the area. Sometimes one of the 2 entrances is closed but overall smooth experience there and beneficial to utilize their 10$ Extra care rewards program if anyways going to use a CVS store atleast once a month.

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Mar 03, 2025

I want to make sure that Dona get's 5 stars for her personal, friendly and easy to work with attitude. Some of the other team members are helpful as well, but unfortunately some of the younger cashiers are so absent minded; they don't want to be there' and while this is NYC and this location is very transient; I am a regular; go there every day, and a small talk, would be nice. The sore very often does not have a lot of items, either because they place smaller orders or they run out of so quickly (example I can only drink diet caffeine free coke) and I doubt that there are that many people who are as limited on what sodas they can drink, yet it is very rare they have regularly in stock.

Mar 14, 2025

Terrible pharmacy techs. My dad’s medication which has been covered every month suddenly is 500 dollars, and the tech was trying to charge us. When we asked about the insurance coverage she just said I don’t know it’s not covered and gestured at us to leave. There was no one in line behind us. She could have resubmitted the claim or given us the insurance’s reason for denial so we had some direction. I doubt they even submitted the claim in the first place since they had no proof of the denial. But she didn’t want to do her job and now my dad is left without his lifesaving medication

Feb 24, 2025

Just wanted to give a special shout out to Barbie who helped me locate a certain candy my grand niece loves in record time! She was so professional, friendly and efficient as I was pressed for time. I hope she gets the recognition she deserves! Thank you Barbie!

Jan 18, 2025

TBF I needed assistance from Associates because I have to ring a bell and wait for someone to come open the cabinet as there is massive shoplifting going on all over..! I got what I wanted for the price that I wanted and then had so many digital coupons sent to me [i.e. 30% off 1 item, $5 off $20, etc, and, that they send every week or more available in the app that were valid for so many different products that I got huge discounts!

Nov 13, 2024

Great place for many conveniences needed when in the area. Sometimes one of the 2 entrances is closed but overall smooth experience there and beneficial to utilize their 10$ Extra care rewards program if anyways going to use a CVS store atleast once a month.