K&D Wines & Spirits, located at 1343 Madison Ave, New York, NY 10128, offers a diverse selection of wines, spirits, and liqueurs from around the world. The store is known for its beautiful ambiance and well-organized layout, creating a pleasant shopping environment. However, customer reviews indicate mixed experiences regarding customer service.
On the positive side, customers praise the store's extensive selection and the knowledgeable staff, who are described as friendly and helpful. The store's website is also highlighted for its user-friendliness and resourcefulness, and they offer delivery services, adding convenience for customers. The store is also described as a "real gem" for those who appreciate quality beverages.
However, some customers have reported negative experiences with the staff, citing instances of condescending behavior and a lack of attentiveness. One customer described a frustrating interaction when seeking a specific bottle, and another mentioned the staff's failure to inquire about packaging preferences for gift items. These reviews suggest that while the store offers a premium selection, the customer service experience can be inconsistent.
Here's a summary of what K&D Wines & Spirits offers:
- Extensive Selection: A curated selection of wines, spirits, and liqueurs from around the world.
- Beautiful Store Ambiance: A well-designed and organized store that enhances the shopping experience.
- Knowledgeable Staff: Some staff members are described as friendly and knowledgeable, providing helpful guidance.
- Online Services: A user-friendly website and delivery services for added convenience.
- Customer Service Concerns: Reports of inconsistent customer service, including condescending behavior and lack of attentiveness.
- Location: Located in New York City, serving the local community and wine enthusiasts.
- Contact Information: You can reach them at (212) 289-1818 or +1 212-289-1818.
Potential customers should weigh the store's extensive selection and online services against the reported inconsistencies in customer service. While many appreciate the store's offerings and ambiance, it's advisable to be prepared for potentially variable service experiences.
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