Grapepoint Wines, situated at 155 Norman Ave, Brooklyn, NY 11222, serves the local community as a "liquor store near me" option. While the store is noted for its good prices and solid wine selection, customer reviews consistently highlight negative experiences with the staff, particularly an older male employee.
Multiple reviews describe the employee as "incredibly unhelpful, rude, and condescending." Customers report feeling belittled for asking questions and express frustration with the employee's tendency to recommend lower-priced wines, even when higher-priced options are requested. One review specifically mentioned being told to chill a bottle on the sidewalk. There are also claims that the staff is silent and provides no greeting, nor assistance.
The reviews suggest a pattern of poor customer service, with some customers speculating that the employee's behavior may be rooted in sexism, racism, or general snobbery. Regardless of the cause, customers consistently express a strong aversion to interacting with this employee, with many stating they actively avoid the store.
Key takeaways from customer reviews:
- Solid wine selection and good prices.
- Consistently poor customer service, particularly from an older male employee.
- Reports of rude, condescending, and unhelpful behavior.
- Customers actively avoiding the store due to negative experiences.
Potential customers should be aware of the reported customer service issues before visiting Grapepoint Wines. While the selection and pricing may be appealing, the negative experiences shared by multiple reviewers suggest a significant risk of encountering unpleasant interactions. The store can be contacted at (718) 349-9463.
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